May 8, 2020 - TD Canada Trust
Ready to help you
By Teri Currie
Group Head, Canadian Personal Bank
As Canada's response to this global pandemic evolves, TD will continue to be here for you every step of the way with the services and financial advice you rely on. Whether it's helping you find ways to bank safely from home or offering financial relief to those feeling the impacts of the crisis, we are here to help you through this.
Introducing TD Ready Advice
This situation hasn't been easy and there will be more challenges to come. We want to help you navigate through these uncertain times and feel more confident about your financial decisions. I invite you to visit our new TD Ready Advice hub with information and tips on topics that reflect some of the challenges Canadians are facing.
TD Helps Financial Relief Programs
Canadians have been hard hit by this public health crisis. Our TD Helps financial relief programs have provided almost 300,000 customers with immediate relief on their personal finances. TD Helps advisors are also providing personalized solutions for those facing financial hardship with support such as loan consolidation into lower interest rates. If you're facing challenges because of COVID‑19, find out more about the TD Helps financial relief programs.
The best way to bank right now is from home using our mobile app or by going online. If you need help getting started, check out these tutorials and guides.
For the health and safety of everyone, services offered in our branches are for urgent matters that require in‑person assistance. Our frontline colleagues are working hard to implement physical distancing standards while serving you, and we appreciate your patience and understanding with these changes. We suggest you book an appointment online in advance of arriving at a branch.
You can find out more on our COVID‑19 site, including additional support we are offering, such as a new process in our contact centres that gives front of the line service for our customers over 75 years old and healthcare professionals. Using information already shared with us, we identify and automatically prioritize them in our queue.
Most importantly, we want you to stay safe. Please follow public health guidelines and do not visit a branch if you have any cold or flu‑like symptoms, or should be self‑isolating because you have been exposed to COVID‑19 or due to travel.
We know you are going through a lot right now and you place a lot of trust in where you choose to bank. Thank you for placing your trust in us.