Jun 13, 2017
TD becomes the first financial institution in Canada to offer a chatbot on Twitter
As part of our promise of delivering legendary experiences and convenience no matter where, when or how our customers choose to bank with us, TD is the first financial institution in Canada to offer a chatbot on Twitter.
In collaboration with Twitter Canada and In The Chat, we are testing ways to incorporate artificial intelligence (AI) to complement the customer service our TD specialists provide today. The introduction of a chatbot will let our customers get instant help on select general inquiries, such as how to report a lost or stolen card. They will also have the option to chat with a specialist if needed.
"Delivering legendary customer experiences is at the heart of everything we do," said Wendy Arnott, Vice President, Customer Experience and Innovation, TD Bank Group. "Our goal is to drive better customer experience with forward-thinking innovations like AI to provide customers with instant assistance."
TD has been a leader in providing service with a dedicated North American team offering customer service on Twitter and Facebook, 17 hours a day, 7 days a week. Simply visit @TD_Canada on Twitter and click Message to chat with our bot today.
Note: TD will not ask you to provide personal information, or login information such as usernames, passwords, PINs, IdentificationPlus security questions and answers, or account numbers, through Twitter or Facebook.