Oct 4, 2017
Inaugural TD Tech Day puts the spotlight on transformation
Building the bank of the future was a major theme at TD's inaugural Tech Day, an event that brought together select technology partners and leaders from across the bank to share insights on innovation and TD's technology transformation story.
Colleen Johnston, Group Head, Direct Channels,Technology, Marketing and Corporate & Public Affairs at TD kicked off the day, offering her perspective on TD's innovation journey, and making the bank of the future a reality.
"We know our customers love engaging with us. In fact, those who are digitally active interact with us 17 times a month and many of those interact with us multiple times a day," said Johnston. "But it's important to remember that no one gets up in the morning and says – I want a mortgage or a new credit card. They say – I want to own a home, invest in my children's education, start a business, take a holiday with my family, plan for a happy and secure retirement. For us, it's about creating powerful new customer experiences. It's about removing barriers and enhancing our relationships.
The event also created a forum to share news of three new TD initiatives; which demonstrate TD's commitment to fostering Canadian innovation, evolving its relationship with customers, and continuing to develop and augment its cybersecurity talent:
- TD Opens Cybersecurity Office in Israel - Tel Aviv high-tech and start-up community home to some of the world's top cybersecurity talent
- TD Extends $30 million Fintech Investment Pool to Unique Patent Program - First bank in North America to step up with resources to help financial sector start-ups protect intellectual capital; $3.25 million of Fintech pool now earmarked for patent application support for start-ups
- TD announces conversational AI platform agreement with Kasisto - TD to integrate leading conversational artificial intelligence platform into top-ranked TD mobile app; will feature chat-style customer support and in-the-moment spending insights
Rizwan Khalfan, EVP & Chief Digital & Payments Officer, Zor Gorelev, CEO, Kasisto discuss AI platform
Tim Hogarth, VP, Innovation Framework and Strategies shares details on new unique patents program
Jeff Henderson, EVP & Chief Information Officer talks about TD's new cybersecurity office in Israel
TD's Colleen Johnston shares TD's innovation journey